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    Frequently Asked Questions

    Before You Arrive

    Upon check-in, you will be required to provide a valid picture ID and (EMV chip certified) credit card. In some cases a pin number will also be requested if required. We also accept Apple Pay and other mobile payment services. Your credit card will be authorized for a $150 per day security deposit for incidental charges. Unused authorizations will be released at check-out and will take 5 to 7 business days to appear on your bank account.

    As an alternative to a credit card, a $600 cash deposit plus room and tax may be provided if the room is not prepaid. If prepaid, cash deposit will be required. US Citizens will be refunded via mail in the form of a check. International guests will be refunded upon check-out after guestroom folio assessment.

    Standard check-in time is 4 PM, however you may process your check-in upon arrival and store your luggage at the Bell Desk until your room is ready. Rooms are guaranteed to be ready after 4 PM. Our standard check-out time is 11 AM. Please note that late check-out requests are based upon availability on the date of departure. Additional charges may apply.

    Yes. You can send packages to Fontainebleau Miami Beach for your upcoming stay. Please follow the below procedure and all applicable charges will be posted to your guest room folio:

    – Send all packages to 4441 Collins Avenue, Miami Beach, FL 33140.
    – The hotel will not accept packages under names of non-registered guests.
    – Any packages not retrieved by guests after departure will be returned to sender, if refused it will be discarded.
    – Fontainebleau will not accept packages due to arrive more than 30 days in advance of the guest reservation.
    – If your reservation is with a convention, please see your meeting planner for additional procedures and charges.
    – Handling and Storage fees will be applied for each package received:
    o Envelope | $5
    o Items under 20 lbs | $10
    o Items over 20 lbs | $25
    o Items that arrive more than 7 days prior to guest arrival | $10 Storage fee

    Yes. Non-aggressive pets up to 50 pounds are welcome at the resort. A $100 non-refundable cleaning fee is required.

    If you are having an event at Fontainebleau and wish to take photos in the public spaces of the hotel, please work with your catering manager to coordinate a photoshoot. Fontainebleau Miami Beach does not allow personal professional photography in the public areas of the hotel unless your event is taking place on property.

    Hotel guests wishing to take personal photos during their stay are welcome to reach out to our photography partner to schedule their services. Email [email protected] or call 305-535-1651. This is the only photographer authorized to take personal photography at Fontainebleau for hotel guests.

    For editorial or marketing photoshoot inquiries, please email [email protected].

    During Your Stay

    A daily fee of $49 per room is added to your bill and includes the following services:

    Gym access including daily offered fitness classes for all registered guests.
    – Unlimited wireless internet access in guestrooms and at the pools.
    – 2 hours of complimentary Fontainebleau bicycle usage, per day, per guest. Bicycles are located on the Sea Green Lawn.
    – Complimentary non-motorized water sports gear, including kayaks and paddleboards (up to 30 minutes per day, per guest). Enjoy one complimentary banana boat ride per day, please sign up at the Bouyah Watersports Center, on the beach.
    – Daily newspaper, available to collect at the Front Desk.
    – Local and toll free phone calls.
    – Beach chair for each registered guest.
    – Access to Refresh Lounge (men’s and women’s lockers with showers, bathrooms and foyer) located downstairs by elevator. Ask for a key at the Front Desk.

    Common fees include:

    – Valet parking for Fontainebleau Miami guests range from $55 to $70 per night plus tax based upon availability. Valet parking for hotel visitors range $35 to $50 plus tax for 5 hours or less based on availability. For visitors, if the valet time exceeds 5 hours the prevailing overnight rate will be applied. Registered Fontainebleau Miami guests with valet will have reentry privileges. Prices may be higher during special events.
    – Vehicles with advertisement need to be approved by hotel marketing, fees may apply
    – Roll-Away Bed Fee | $60 plus tax per day
    – Fridge | $30 per day or $100 per week
    – Microwave | $30 plus tax per day
    – Cribs | Free

    Our team of professionals make magic happen at our luxury Miami Beach resort. They are here to ensure your stay exceeds all expectations, including aid in restaurant and nightclub reservations, childcare services, airport transportation, limousine and car rental services, language interpreters, booking area attractions, and more.

    MPH Club is your premier exotic car rental company, located inside Fontainebleau across the Chateau front desk, featuring Lamborghini, Ferrari, Rolls Royce, Bentley, and Mercedes Benz. Hertz Rental is recognized as a worldwide leader in the industry, providing your pick from sports cars to box trucks.

    Taxi fares vary to and from Miami International Airport, but typically are around $50.

    No. Fontainebleau Miami Beach is a non-smoking hotel. Smoking is permitted in designated smoking areas outside. There will be an additional charge equal to one night’s room and tax for smoking within the guest rooms.

    Yes. Room service is available for breakfast 7 AM – 11 AM on weekdays and until 12 PM on Saturday and Sunday. Dinner is served from 5 PM – 11 PM daily. Lunch from 12 PM – 3 PM on weekdays.

    Admission to LIV nightclub is not guaranteed. Admission fee and upscale attire requirements apply. Please note that LIV may be closed to the public due to special events or private parties. LIV management reserves the right to refuse admission to anyone, at staff’s sole discretion.