Reveling in a remarkable stay at Fontainebleau means as much to us as it does to you. Every moment you’re with us, we strive to provide all the extras that suit your personal tastes – everything from exotic drinks by the pool to reservations at our Signature restaurants. And that’s just the beginning. Discover for yourself what makes Fontainebleau stand out from all other Miami hotels on the beach.
Concierge Services
Need something? Just ask. Our Concierge team of professionals can make anything happen, whether at our Miami Beach luxury resort or anywhere in the area. They are here to ensure your stay is perfect and exceeds your expectations. Services include restaurant and nightclub reservations, babysitting services, airline, transportation, limousine services, car rental services, language interpreters, area attractions, local advice, special event information, boat rentals, fishing and yacht charters, water sports, scooter and bike rentals, and so much more. They love a challenge. Service available from 7 AM to 11 PM daily. Concierge Desk located in Chateau Lobby, 305-674-4641 or email Concierge Services.
Car Services
MPH club is your premier exotic car rental company located adjacent to Chateau Front Desk. Featuring exotic vehicles like Lamborghini and Ferrari while also providing you with luxury vehicles such as Rolls-Royce, Bentley and Mercedes-Benz. Renting your favorite new exotic or luxury car has never been easier.
Enterprises Rent-A-Car provides more than just a traditional car service from inside Fontainebleau. From exotic vehicles to box trucks, where you go, there we are. We're a brand that’s recognized as a worldwide leader in the car rental industry. We value our employees and customers as much as a member of the family.
Explore our car services, located across the Chateau front desk.
Are Pets Allowed?
Fontainebleau Miami Beach is the ultimate pet friendly hotel in Miami Beach. Just like their human companions, we roll out the red carpet for our four-legged friends. Pampered pets are invited to enjoy spacious rooms and their own tail-waggin’ amenities, including a complimentary dog tag with “return to” information, and an Ocean-side dog park. Pets can run and play, then lay back and gaze at their favorite in-room pet movies. Why should people have all the fun?
Property Map
There’s a lot to discover at Fontainebleau Miami Beach. A morning or evening stroll is a marvelous way to take it all in and admire the history and storied design of the luxury resort's grounds. For a few shortcuts and locations, refer to this map. If you have other questions, please contact the Concierge Desk.
Property Map
Guest FAQs
Have a question? You’ll find answers to everyday inquiries here. If not, please contact the Concierge Desk and they will be glad to give you personalized attention.
What is the Hotel Fee?
A daily per room Hotel Fee of $47 is added to your room account and includes the following hotel services:
- Gym access, including daily fitness classes for all registered guests. Daily poolside circuit training from 6:30am - 9am as well as sunrise yoga on Saturday & Sunday.
- Unlimited wireless internet access in guestrooms and at the pools
- 2 hours of complimentary Fontainebleau bicycle usage per guest, per day. Bicycles are located on the Sea Green lawn.
- Complimentary non-motorized water sport usage, including kayaks and paddleboards (up to 30 minutes per person, per day). Additionally, enjoy one complimentary banana boat ride per day for all registered guests. Please signup at the Bouyah watersports center on the beach.
- Daily newspaper (available at Front Desk)
- Local and toll free numbered calls
- Beach chair for each registered guest in party
- Access to Refresh Lounge
What do I need to check in to the Hotel?
Upon check in, you will be required to provide a valid picture ID and major credit card that is EMV (chip) certified. In some cases a pin number will also be requested if required by your bank, we also accept Apple Pay and other mobile payment services. Your credit card will be authorized for a $150 per day security deposit for incidental charges. Unused authorizations will be released at check-out and will take 5 to 7 business days to appear back on your account.
What if I do not have a major credit card at check-in?
As an alternative to a credit card, a $600 cash deposit plus room and tax may be provided at check-in if the room is not prepaid. If room and tax have been pre-paid then a deposit of $600 will be required. US Citizens will be refunded via mail in the form of a check. International guests will be refunded upon checkout after assessment of guest folio.
What time is check-in and check out?
Standard check-in time is 4 PM, however you may process your check-in upon arrival and store your luggage at the Bell Desk until your room is ready. Rooms are guaranteed to be ready after 4pm. Our standard check-out time is 11 AM. Please note that late checkout requests are based upon availability on the date of departure. Additional charges may apply.
Are pets welcome?
Yes. Pets up to 50 pounds and Non-aggressive domestic pets are welcome. $100 non-refundable cleaning fee required.
Is there smoking allowed in the hotel?
Fontainebleau is a non-smoking hotel. Smoking is permitted in designated smoking areas outside. There will be an additional charge equal to one nights room and tax for smoking in the guestroom.
Do registered guests of the hotel receive preferred access to LIV nightclub?
Admission to LIV nightclub is not guaranteed. An admission fee and upscale dress code apply. Please note that LIV may be closed to the public due to occasional special events or private parties. LIV management reserves the right to refuse admission to anyone, in its sole discretion.
Is there room service?
Room service is available for Breakfast 7AM - 11AM (until 12 Noon Saturday and Sunday), Dinner from 5PM - 11PM daily, and Lunch 12PM - 3PM weekdays.
What other fees may apply?
These are common fees guests inquire about:
- Overnight Valet: $58.85 inclusive of tax / per day
- Oversize Vehicles: $75+ tax / per day
- Vehicles with advertisement - need to be approved by hotel marketing
- Roll-Away Fee: $60 + tax / per day
- Fridge: $100 per week ($30 per day)
- Additional Guests: $30 additional per guest 18 years and older over two guests in the room up to the maximum occupancy for the room type booked
- Cribs: no fee
Is it possible to send packages ordered online to the hotel prior to arrival, and is there a charge?
Yes, you can send packages to the hotel for your upcoming stay, please follow the below procedures and all applicable charges will be posted to your guest room folio.
- Send all packages to 4441 Collins Avenue, Miami Beach, FL 33140
- The hotel will NOT accept packages under names of non-registered guests
- Any packages NOT retrieved after departure will be returned to sender, if they refuse to take back package it will be discarded
- Handling and Storage fees will be applied for each package received
- Envelope - $5
- Items under 20lbs - $10
- Items over 20lbs - $25
- A $10 storage fee will be applied to items that arrive more than 7 days prior to arrival
- The hotel will NOT accept packages for reservations that are due to arrive more than 30 days in advance
- If your reservation is with a convention, please see your meeting planner as for additional procedures and charges
How much is taxi fare?
Taxi fares vary from Miami International Airport, but typically are around $50.
What is the hotel’s policy on personal photography on property?
If you are having your event at Fontainebleau (e.g. wedding, engagement party, etc.) and wish to take photos in the public spaces of the hotel, you should work with your catering manager to properly coordinate a photoshoot. Fontainebleau Miami Beach DOES NOT allow personal photography in the public areas of the hotel unless your event is taking place on property.
Hotel guests wishing to take personal family photos throughout their stay are welcome to reach out to our photography partner by email fb@photographyconcierge.com or telephone 305 535 1651 to schedule a photoshoot. This is the only photographer authorized to take personal photography at Fontainebleau for hotel guests.
For editorial/marketing photo shoot inquiries, please email publicrelations@fontainebleau.com